Kotini allows you to return items you have bought with us if you are not happy with them. You are allowed to return items within 5 days of receiving them without any penalty fee. Should you wish to return items after the 5 day grace period, please contact our customer care team (firstname.lastname@example.org) and they will be happy to assist you. Please ensure that items are returned with labels attached and in the original packaging.
Criteria to return items:
The following criteria applies when returning items to Kotini:
1.Items are in the original packaging with labels attached.
2. The item is in a commercial condition
Defective products can be returned up to 6 months of delivery date. Our customer care team will be able to advise you accordingly with regards to process of returning defective items.
A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected. The product must be defective itself and not damaged due to inappropriate use.
Kotini will arrange to collect the product or have it posted back so that it can be inspected by our quality assurance team. If the product is defective you are entitled to:
1. Be fully refunded or
2. Have the product replaced by Kotini (Please note that you will be responsible to pay a delivery fee to have the product delivered to you).
If the product is found not to be defective you will not be entitled to a refund or replacement.
Process for returns and refunds
Once you receive your garments and are not happy with them, Kotini allows you to log a request to return those items within a 14 day period after receiving them. Follow the below instructions to return items:
1.Login on Kotini.store
At the top menu, click the key icon in the middle as demonstrated below, then click on Log in.
2. Your name
Following instructions similar to above, click on the key in your top menu options. The options will have changed, click on your name as demonstrated below.
3. My Account
On the left menu options under My Account click on Orders.
4. Order Summary
Your order summary will be displayed on the page as demonstrated below. Click on Return Item(s) to proceed in returning items ordered.
5. Which Items do you want to return?
To return items, select the quantity of items you intend to return, fill out the reasons why you are returning the items and attach any additional information to support your request.